Signup & verification FAQ
Answers to edge cases that come up during signup and document review.
What if I submit the wrong file type for my verification documents?
Your admin panel checks the file before it's submitted and will let you know if it can't be accepted — we accept PDF, JPG, and PNG files, up to 10MB each.
What if my trial expires before I get to submitting my documents?
Your account is automatically suspended once your 7-day trial ends without both documents submitted. Get in touch at support@awqot.app and we'll help get you back up and running.
What if my trial expires while my documents are already being reviewed?
It won't — submitting both documents pauses your trial deadline while they're under review, so you can't be suspended while you're waiting on us.
My documents were approved, but I still can't get in — what's going on?
If your account was suspended before your documents were approved, approval alone doesn't automatically restore access — it may need a separate step on our end. Email support@awqot.app and we'll get it sorted.
What happens if my verification is rejected?
You'll see the reason in your admin panel, and can re-upload corrected documents right away. Your original 7-day deadline doesn't move or extend — if it's already passed by the time you're notified, resubmit promptly, since your account can be suspended once it's overdue.
Still stuck?
The Awqōt team is happy to help with signup or verification.