Common kiosk display issues
What to check first when your display looks wrong, seems stuck, or won't update.
A new or edited slide isn't showing up
Slide changes need the display to refresh once to pick them up. Refresh the browser tab or app your kiosk is running, and the change should appear.
A theme or layout change isn't showing up
Theme changes and layout settings (like showing or hiding the clock) check for updates automatically roughly every 30 seconds — give it a moment before assuming something's wrong. If it's been longer than that, refresh the display.
Prayer times or the date look stale
Your display keeps running on the last prayer times and date it successfully loaded if it briefly loses its connection — so a short internet blip shouldn't cause a visible problem. If it's been showing the same, clearly outdated information for a while, check the device's internet connection first, then refresh.
Blank or black screen
Check that the device is powered on and its screen hasn't gone to sleep. If the device itself is fine, refresh the browser tab or app.
Still not right after refreshing
If a refresh doesn't fix it, get in touch — include your mosque's subdomain and roughly when you first noticed the issue, and we'll take a look.
Still stuck?
Tell us what you're seeing and we'll help track it down.